Account Management
Managing your account settings, billing, and how to enable agency features.
Account Review
In order to combat abuse, all new accounts will go through a review process before they are allowed to setup tracking numbers. The review process will help ensure fair use of the system and …
Updating Your Credit Card
If you need to update your credit card on file with us, follow the instructions below. Access Billing For your Account Go to the Billing settings for your account where you'll find a link …
Enabling the Agency Edition
If you're an Agency or just simply want to use your Call Tracker account for multiple companies, you can enable the agency edition. With the Agency Edition enabled, you'll be able to customize your …
Tags
Tags are useful to categorize your calls and messages to support your business workflow and reporting needs. Each company in your account has its own set of tags that can be used for tagging …
Customize Your Call Tracker Account
Call Tracker is a white label application that can be rebranded to look like your own product. You can integrate it with other systems and customize the application itself with your own domain and …
Cancel Account Trial
If you're in your first 30 days of your account and you would like to cancel your account, you must send us and email to help@calltracker.io. Please provide you the email address of the …
Custom Domain DNS Instructions
In order to use a custom domain with your Call Tracker account, you'll need to create a new DNS record to point to our platform. Add your Domain to your Account's Branding Settings Add …
An Overview of Call Tracker Billing
Our billing is a straight forward plan based model wherein you have a base plan with additional usage charged on top. Terminology Tracking Number - a tracking number is a phone number connected to …
Adding Another Company to Your Account
As account admin, If you have the agency edition enabled, you'll be able to add unlimited number of companies to your account. Adding a New Company To add a new company, follow the "Add …
Account Usage Tracking Overview
We track detailed usage for each company in your account which can be referenced after an invoice has been created for a billing period. Accessing your Account Usage For each invoice period, we track …