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Categories Calls Messages Call Flows Account Management Trackers User Management Integrations Reports Voicemail

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Call Flows

Use our integrated Call Flow builder for custom inbound call handling.


Call Flows Overview

Call Flows allow you to build custom handling of incoming calls. A call flow consists of multiple steps for how to handle the call. In this overview, we will go over how to setup …

Dial Step

Use the Dial step to connect the call to the correct destination. The dial step is used to forward the call to the recipient, it also supports limiting the ringing time before moving to …

Greeting Step

Use a Greeting Step to play a message to the caller. The greeting step is most useful as the first step in a flow to play a message to the caller before continuing to …

Voicemail Step

Use the Voicemail Step to allow the caller to leave a voicemail if no one answers the call. The voicemail step supports two types of greetings as well as transcriptions. Text to Speech - …

Use Call Flow with Tracking Number

To use a Call Flow with a Tracker's tracking number, update the inbound call handling setting. You can use the same Call Flow across multiple trackers and tracking numbers to simplify your inbound call …