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Our billing is a straight forward plan based model wherein you have a base plan with additional usage charged on top.
Terminology
Tracking Number - a tracking number is a phone number connected to a tracker inside your account.
Minutes - are the duration of calls that your tracking numbers have received. The duration of each call is rounded up to the nearest minute for billing purposes.
Messages - messages are SMS messages that either received or sent from our platform for your associated tracking numbers.
Each month, our system will automatically calculate the total quantity of tracking numbers, minutes, and messages used during the billing period to calculate total usage. Additional usage over your plan from the previous billing period is added on top of the current monthly invoice.
Billing for tracking numbers is not prorated. For example, if you release a tracker in the middle of the month, billing for that tracker and the tracking number associated with it will be billed for the current billing period and then will not be billed in the following period.
The method of payment that we accept is via credit card. Payment processing is handled through Stripe.