Call Flows allow you to build custom handling of incoming calls. A call flow consists of multiple steps for how to handle the call. In this overview, we will go over how to setup a call flow that does the following:
- Records the call audio.
- Plays a greeting to the caller.
- Plays a Whisper Message to the call recipient for context when answering the call.
- Prompts the caller to leave a voicemail for missed calls.
- Transcribes voicemail audio to text.
- Create a Call Flow
-
- Enable Call Recording and Add a Whipser Message
-
- Add Greeting Step
-
- Add Dial Step
-
- Add Voicemail Step
-
- Result
- Use the Call Flow for Inbound Call Handling
-
Now it's time to use the Call Flow to handle inbound calls to your tracking number. Go to a tracker's settings, and update the Inbound Call Handling to use your new Call Flow.
