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Use our integrated Call Flow builder for custom inbound call handling.
Call Flows allow you to build custom handling of incoming calls. A call flow consists of multiple steps for how to handle the call. In this overview, we will go over how to setup …
Use the Dial step to connect the call to the correct destination. The dial step is used to forward the call to the recipient, it also supports limiting the ringing time before moving to …
Use a Greeting Step to play a message to the caller. The greeting step is most useful as the first step in a flow to play a message to the caller before continuing to …
Use the Voicemail Step to allow the caller to leave a voicemail if no one answers the call. The voicemail step supports two types of greetings as well as transcriptions. Text to Speech - …
To use a Call Flow with a Tracker's tracking number, update the inbound call handling setting. You can use the same Call Flow across multiple trackers and tracking numbers to simplify your inbound call …