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Tags are useful to categorize your calls to support your business workflow and reporting needs. See more about tagging in Tags Overview.
Tags can be added to Calls on the Call Details view. In the Call Details section you'll see tags input to select from available tags in your company. Choosing the tag will automatically save the tag to the call.
Call logs can be filtered by tags to support your workflow or reporting needs for a filtered export of your calls.
After adding Tags to your calls, you can then also view a report of your Calls by Tag.