Porting Numbers to Your Account

Want to keep your existing phone numbers when switching to Call Tracker? You can! This process is called Number Porting—it allows you to transfer your phone numbers from your current provider to your Call Tracker account.

Number porting ensures you maintain ownership of your existing numbers while taking advantage of all the features Call Tracker offers. We'll handle the setup on your behalf and submit your porting request to our telephony provider (Twilio). To ensure a smooth transition, your numbers will be configured with a forwarding number so there's no downtime during the switchover.

Porting Numbers Spreadsheet

Complete the attached Number Port spreadsheet (download here). This will provide us the information needed to configure the tracking number and call handling to ensure a smooth transition.

Letter of Authorization

Complete a Letter of Authorization (download here). You only need to fill out the first four numbers—we’ll help with the rest. If you're porting many numbers, just ensure you have them on the Number Port spreadsheet.

Billing Statement

Provide a recent billing statement from your current provider (see required details in the attachment). Sometimes number port requests can get rejected, having this in advance will help ensure the number port request gets approved by the current carrier losing the number.

Once you've gathered the required documents for the numbers you’d like to port, email them to us by submitting a support request at support@calltracker.io.